Privacy policy

The Green Bear operates this store and website, including all associated content, features, tools, products, and services (the “Services”), to provide you, the customer, with a personalized shopping experience. The Green Bear is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or any other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Use and this Privacy Policy, this Policy will take precedence with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect and Process

When we use the term “personal information,” we mean information that identifies, relates to, or could reasonably be linked to you or another individual. It does not include anonymized or de-identified information that cannot reasonably be associated with you.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

  • Contact Information: Name, billing and shipping addresses, phone number, and email address

  • Financial Information: Credit/debit card numbers, bank account information, transaction data, payment method, and payment confirmations

  • Account Information: Username, password, security questions, preferences, and settings

  • Transaction Details: Products viewed, added to cart, purchased, returned, exchanged, or cancelled, and order history

  • Communication Records: Content of messages and inquiries sent to our customer service

  • Device Information: Browser, IP address, device ID, and connection data

  • Usage Data: How and when you interact with the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account or make a purchase

  • Automatically, through cookies and similar technologies when you browse our website

  • From our service providers, who assist us in processing and delivering the Services

  • From our business partners or third parties

How We Use Your Information

We use your personal information to:

  • Provide, customize, and improve the Services
    Fulfill your orders, process payments, offer customer service, facilitate returns/exchanges, manage your account, send account-related notifications, and personalize your shopping experience.

  • Marketing and Advertising
    Send promotional messages via email/SMS/mail, and show personalized ads within the Services and on other platforms, based on your behavior and previous purchases.

  • Security and Fraud Prevention
    Verify identity, ensure secure payments, detect and investigate fraud, and enforce our policies.

  • Communicate With You
    Provide customer support, maintain our business relationship, and respond to inquiries.

  • Legal Compliance
    Respond to legal requests and enforce our legal rights or obligations.

How We Share Your Information

We may disclose personal information to:

  • Shopify, our ecommerce platform provider

  • Vetted service providers, including payment processors, fulfillment centers, hosting, analytics, and customer service tools

  • Marketing partners, for ads and promotional communications

  • Business partners or affiliates, as part of our corporate group

  • Governmental or legal authorities, where required by law or in case of a business transfer (e.g., merger or bankruptcy)

Shopify Hosting and Data Processing

Our store is hosted by Shopify. They collect and process personal information to provide and improve the Services. This may include cross-merchant data sharing, profiling, and behavioral advertising.

Shopify may also process data in jurisdictions outside your own.

Third-Party Websites

Our Services may link to third-party websites or social media. We are not responsible for the privacy practices, accuracy, or security of those platforms. Review their privacy policies before sharing information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from minors. If a child has provided us personal information, please contact us to request deletion.

Security and Data Retention

While we take reasonable steps to protect your data, no system is 100% secure. Do not transmit sensitive data via insecure channels.

We retain personal data as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal data

  • Delete your data

  • Correct inaccurate information

  • Receive a copy (data portability)

  • Opt out of sale/sharing of personal data or targeted ads

  • Manage communication preferences

For residents of the UK/EEA, additional rights may include:

  • Objecting to or restricting processing

  • Withdrawing consent, where applicable

You can exercise these rights by contacting us (see below) or via the Shopify Privacy.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you believe your data has been misused, contact us. You may also file a complaint with your local data protection authority (e.g., list of EU regulators.

International Transfers

Your data may be stored or processed outside your country.
If transferred outside the UK/EEA, we use recognized safeguards (e.g., Standard Contractual Clauses or adequacy decisions).

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here with an updated “Last Updated” date. If required by law, we will notify you.