Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at office@thegreenbear.eu.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to contact us at office@thegreenbear.eu.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care goods (e.g., cosmetics)

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you are unsure whether your item is eligible for return, please contact us.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

14-Day EU Cooling-Off Period

If your goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

As stated above, the item must be in the same condition you received it — unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at office@thegreenbear.eu